FAQ

Question 1

Returns & Refunds

Answer

We have a standard 30 day return policy.
The means if you are unhappy for any reason, you may return your product to us anytime within the 30 day window for a FULL refund.
Although we have a refund policy ourselves, if you prefer, paypal also have a 'case system' which allows you to initiate a return and refund from paypal itself. If you wish to return an item, email us at info@shadezofblack.com or phone us at 07396376543. We even have a whatsapp account if you prefer to communicate this way.
Or, of course, initiate a return via paypal.

Question 2

Delivery Information

Answer

United Kingdom FREE Shipping Rest of the World International Standard 0.0 kg – 0.099 kg £3.50 International Standard 0.1 kg – 0.25 kg £5.50 International Standard 0.251 kg – 0.5 kg £8.00 International Standard 0.501 kg – 0.75 kg £11.00 International Standard 0.751 kg – 1.0 kg £15.00 Most of our products weigh below 20g, Shipping Dispatch time We ship within 48 hours of your purchase date. for the UK delivery is usually within 2-5 working days. for the rest of the world delivery is usually within 14 days. We never use the slow boat option for delivery. However, depending on your country, you may be liable for customs taxes you are responsible for these.

Question 3

What payment methods do you have?

Answer

We accept paypal and all credit and debit cards. You may also use paypal to pay with a credit or debit card as an extra layer of security.

Question 4

What happens after I submit a story?

Answer

After we receive your email, we copy the contents of your message onto our web page, if you have given a name and place, we will put a heading and 'by you' at the foot of your story. then we hit publish. Once your story has been published, we delete your email from our inbox and deleted folders.

Question 5

do I need to give my real name when submitting a story?

Answer

NO! you can make anything up you wish. this can be your real name (we advise first name only) a nickname or a completly made up name.

Question 6

Why do I need to give you my town or country when I tell you my story?

Answer

It is purely to say where your haunting or creepy story took place to publish along with your story.

FAQ

Frequently asked questions